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Privacy Policy

Introduction
 

  1. This is a notice to inform you of Little Forest Publishing’s policy about information that we record about you. It sets out the conditions under which we may process information that we collect from you, or that you provide to us. It covers “personal information” that could identify you and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

  2. If there are any points within the privacy policy with which you are not happy, you should leave our website immediately.

  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

  4. We undertake to preserve the confidentiality of all information you provide to us.

  5. Our policy complies with UK law accordingly implemented, including the EU General Data Protection Regulation (GDPR).

  6. Except as set out below, we do not sell, share or disclose to a third party any information collected through our website.

 

The bases on which we process information about you

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The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall stop processing your data with immediate effect.

If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

 

1. Information we process because we have a contractual obligation with you

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If you buy a product from us or create an account on our website, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

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We may use it in order to:

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  • Verify your identity for security purposes;

  • Provide you with our services;

  • Sell products to you;

  • Give you suggestions and advice about products, services and how to obtain the most from using our website.

 

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

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We may aggregate this information in a general way and use it to provide class information, eg to monitor our performance regarding a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

 

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

2. Information we process with your consent

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Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

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Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

 

Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would expect us to reply.

 

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

 

If you have given us permission to do so, we may pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

 

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

 

You may withdraw your consent at any time by instructing us at info@littleforestpublishing.com. However, if you do so, you may not be able to use our website or our services further.

 

3. Information we process for the purposes of legitimate interests

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We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

 

Where we process your information on this basis, we do after having given careful consideration to:

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  • If the same objective could be achieved through other means;

  • Whether processing (or not processing) might cause you harm;

  • If you would expect us to process your data, and whether you would consider it reasonable to do so.

 

For example, we may process your data on this basis for the purposes of:

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  • Record-keeping for the administration of our business;

  • Responding to unsolicited communication from you to which we believe you expect a reply;

  • Protecting and asserting the legal rights of any party;

  • Insuring against or obtaining professional advice that is required to manage business risk;

  • Protecting your interests where we believe we have a duty to do so.

 

4. Information we process because we have a legal obligation

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Like everyone else, we are subject to the law so sometimes we must process your information in order to comply with a statutory obligation.

 

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

 

This may include your personal information.

 

5.  Information relating to your method of payment

 

Payment information is not taken by us or transferred to us through our website.

 

At the point of payment, you are transferred to a secure page on the website of PayPal or another reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

  

6. Sending a message to our support team

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When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

 

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

 

7. Complaints

 

When we receive a complaint, we record all the information you have given to us and then use that information to resolve your complaint.

 

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

 

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

8. Cookies

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Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

 

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

 

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

 

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

 

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

 

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

 

9. Credit reference

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To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

 

10. Data may be processed outside the European Union

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Our website is hosted in the UK. We may use outsourced services in countries outside the European Union from time to time in other aspects of our business.

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Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

 

For example, some of the software our website uses may have been developed in the United States or elsewhere.

  

11. Accessing your personal information

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At any time you may review or update personally identifiable information that we hold about you by contacting us by email: info@littleforestpublishing.co.uk.

  

12. Verification of your information

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When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is to safeguard your information.

  

13. Use of site by children

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If you are under 18, you may use our website only with consent from a parent or guardian

 

 

14. How you can complain

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  • If you are not happy with our privacy policy or if have a complaint then please get in touch: info@littleforestpublishing.co.uk

  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in with us in a process of mediation or arbitration.

  • If you are dissatisfied about how we process your personal information, you can lodge a complaint with the Information Commissioner’s Office: https://ico.org.uk/concerns/

 

15. Retention period for personal data

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Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us to:

  • Provide you with the services you have requested;

  • Comply with other law, including for the period demanded by our tax authorities;

  • Support a claim or defence in court.

 

16. Compliance with the law

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Our privacy policy is intended to comply with the law of every country and legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you: info@littleforestpublishing.co.uk.

 

17. Review of this privacy policy

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We may update this privacy notice as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

 

Last updated 18th June 2018

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